Built pre-define SLA/SOP into the system to be launched on automatic triggers or imported information. Helps management of events in real-time.
The service management module enables planners and dispatchers to manage all services both in the planning stage and in real-time. This module enables building services and SLA/SOP into the system, attaching resources and following their progress in real time. It provides visual view of all operations indicating resources, times, changes, locations and problems.
It enables resource allocation of people, teams and equipment to service.
The system easily integrates with 3rd party system to import and export information.
The module has built-in flexibility to accommodate customer workflows, information and regulations.